Software for Mail Order, eCommerce and Telephone Sales

Equinox is a multi channel telesales and ecommerce software solution, incorporating mail order, call centre, internet sales, marketing and reporting.

Equinox covers:

Web site design and ecommerce - giving you a Google friendly web site and including up-to-date features such as account management and order tracking

Order Processing - for multi-channel sales, including telephone, mail order and a powerful ecommerce software engine.

Order handling- from picking/ packing to dispatch. Returns Management and Carrier Integration (eg ParcelForce, CityLink labelling etc)

Stock Control - handle all stock including 'kits'.

Warehousing - Multiple warehousing allowing you to see where all products are located

CRM - handle customer emails/ letters which are directly linked to products purchased

Marketing - perform marketing campaign analysis and run Customer Loyalty Schemes

Purchasing - Ensuring you are managing Back orders and stock replenishment.

Reporting - run financial and meaningful sales reports

Web Analysis - interrogate conversion funnels, shopping cart abandonment, search terms, search rankings, and popular pages

Up-sell and Cross-Sell - Equinox can up sell and cross sell to your customers based on customer preference and past orders.