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Managed software for Telesales, e-Commerce and CRM integrating your
KEY business areas on-line shopping, mail order, telephone sales,
order fulfillment, stock control, warehousing, purchasing,CRM,
marketing, accounting and reporting. |
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| Latest News : |
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| Fast Fancy Dress are a UK-based party supply, fancy
dress and presents shop, using Equinox for telesales and
e-Commerce. |
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| Enter Orders Quickly and Accurately! |
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| EQUINOX
captures orders quickly and efficiently, whether they originate
from the Internet, mail order or telephone. This applies whether
you are operating B2C, B2B operations or both. EQUINOX order
management screen allows telephone or mail orders to be entered
easily. Your staff will have the enter customer addressess
efficiently using the postal code look up function, enter
selections based on keywords or catalogue code. EQUINOX will prompt
the staff for cross-sell and upsell items and if the item is
unavailable suggest a suitable subsitute. |
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- EQUINOX's scripting allows scripts to be set-up to guide staff
through the order entry process, ensuring they capture all the
relevant information in a timely and consistent manner.
- Postal code look-up to locate the address quickly and
accurately .
- Powerful searching - if the customer forgets the product code,
it's simple to search on a keyword to find the product .
- Customer search facilities to review previous orders, RFM value
of customer and complaints.
- Automated back order option to allocate stock immediately
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- Real-time stock control - staff are immediately away of the
products stock status - instock, on order, etc .
- Delay shipment - staff can delay the shipping of an item this
is particularly helpful if the product is for a particular
occassion eg birthday .
- Gift Orders - staff can create separate shipping addresses
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- Look up substitute products .
- Cross-sell and upsell prompts .
- Immediate credit card authorisation with fraudulent checking
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Shipping |
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expertly manage outgoing and incoming packages with real time
information at your fingertips. EQUINOX allows you to place general
and specialised handling and shipping charges on products. This
could be the postage charge to other countries, extra postage for
special items such as heavy weight or large size, or a special
handling fee for certain products. |
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Tax |
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| EQUINOX
incorporates many different types of tax models, allowing for
different country taxes and different categories of tax etc.
Flexibility is the key and you will be able to deal with various
scenarios of different tax settings. |
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Returns |
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| Management
of the product returns process can determine the success or failure
of an entire mail order business. EQUINOX will manage your returns
with ease so you can offer your customers a superior service and
deliver a positive impression. |
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CLICK ON IMAGE FOR MORE DETAIL |
Order
Entry Screen - products can be entered using codes, keywords or
look-up facility. The system is easy to use and can be navigated
throughout using the keyboard ensuring orders are entered as
quickly as possible. |
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